Hello! We are Alpaca Country Clothing and Gifts. We specialize in the finest alpaca clothing from imported as well as U.S. designs. We sell alpaca yarn made from the fiber of animals raised on our farm and roving used in hand spinning and the felting of handmade products. We own and operate one of the largest alpaca farms in the Central New York area, Lazy Acre Alpacas, where we board, breed, and sell alpacas. The farm is owned and operated by Mark and Sharon Gilbride.

OUR CONTACT INFORMATION

By email: alpacacountry@frontier.com
By standard mail:
Alpaca Country Clothing and Gifts
8830 Baker Road
Bloomfield, NY 14469
By phone:
585-455-1203
alpacacountry01@yahoo.com

SHIPPING INFORMATION:

In stock items will ship in 7 to 10 business days. Items that must be ordered could take 2 to 4 weeks or more depending on the item.

RETURN POLICY:

This Policy applies to all items purchased: We want you to thoroughly enjoy your purchase. All of our designer products represent quality. Shipping and handling are refunded if the return is a result of an error on behalf of Alpaca Country Clothing & Gifts and the items are returned via standard ground shipping (Please don't express mail your return to us). If the original item is damaged or defective, the wrong size or color, or if an incorrect item was shipped, you may receive credit for these items.

HOLIDAY PURCHASES with sales receipts dated from November 20, 2010 through December 24, 2010 are eligible for a full refund if the package is postmarked on or before January 15, 2011.

Returns and exchanges The item must be returned in the same condition as it was sent, unworn and with the original tags affixed and postmarked within 15 days. (Don't worry, we don't put price tags on the gifts we send out). Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. If you need to exchange an item for a different size or color, send it back (at your cost).

Please call Alpaca Country Clothing & Gifts at 585-624-5477 in order to process your return. We suggest you send the package by registered or insured mail since we are not responsible for items lost or damaged while shipping. Clearly print your name, address and RA# on the outside of the package in the return area and mail to:

Alpaca Country Clothing & Gifts 8830 Baker Road Bloomfield, NY USA

FREQUENTLY ASKED QUESTIONS:

100% Alpaca is washable by hand or delicate wash when done with a recommended detergent and air dried. Do not scrub or agitate excessively. Alpaca blends are washable according to manufacturer recommendations. Lined clothing is dry clean only. Alpaca is stain resistant and dirt resistant. So a light cleaning will re-freshen your garment.

Alpaca is hypoallergenic.

Alpaca can be dyed but comes in over twenty-two natural colors.

Alpaca is a hollow fiber that is light weight, breathable, wicks moisture away, water resistant, stain resistant, warm and as soft as cashmere.

Alpacas originated in the Andes Mountains of South America. There are many alpaca farms in the U.S. which sustain the alpaca population in the U.S. Alpacas are no longer imported. To obtain alpacas, please check your local alpaca farms.